FAQs

I have noticed that the colour of the wax has changed after I burned my candle? Is this normal?

At BurnoutCo, we do not add any colourants to our candles, as we want to provide you with natural products. Fragrance oils including ingredients like vanillin and citrus can cause discolouration over time. The wooden wicks can also cause some discolouration as it burns. This is a natural process and doesn’t affect the candle or its functionality when it burns.

How long should I burn my candle for?

We recommend the first burn should be a minimum of 3 hours. Any less can introduce tunnelling, which will end up wasting your wax as the burn creates a memory.

Returns and Refunds

BurnoutCo returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging.

The cost of returning the product to BurnoutCo is at the cost of the purchaser.

Damaged goods: if any of our items arrive in a damaged condition, a new product will be sent to the purchaser upon photographic proof of the damaged item. The purchaser does not need to return the damaged item. Photos of damaged items are to be forwarded to burnoutco@outlook.com